Handling Difficult People Guide

Handling Difficult People Guide

Difficult people. They come in all shapes and sizes. From difficult customers and demanding bosses to annoying colleagues. How do you deal with them? 

Furious, rude, impatient, emotional, stubborn or aggressive. The variation in difficult behavior is endless. Difficult people can make you come home completely stressed after a day’s work… But IS that really the case? Is it really those others who put you in a bad mood, or maybe you are doing it yourself? Without knowing? Because you don’t communicate in the right way?


That’s a bit of a swallow. Instead of cursing at home at that insufferable customer who just kept coming through, or that colleague who can’t be burned, you should take a good look at your own behavior. Confrontational – but effective. Because the only behavior you can control is your own. The nice thing about this book is that you learn to maintain your good mood by not allowing others to make you feel negative. It shows how by increasing your communication skills you can control anger and stress and become more psychologically resilient.


Dealing with difficult people is really nothing more than dealing with difficult BEHAVIOR. At its core it is about the interaction between you and others and interaction is a matter of give and take. You respond to someone, and that person responds to you again. So learning how to deal with difficult people mainly means learning how to best trade YOUR side of the trade.

Handling Difficult People Guide

Difficult people’s behavior is something that ‘happens’ to you, but your reaction to that behavior is something you are in complete control of. Ultimately, you always have a choice. And the nice thing is: adjusting your own behavior is also the best chance to adjust the behavior of the other person. A few examples.

Defending yourself

Suppose a customer is yelling at you for something you can’t do anything about. What do you do then? Chances are you’re going to defend yourself. Wrong, wrong, wrong! Defensive behavior is a natural response – but very ineffective. There is a good chance that the customer will be even more upset and that it will end in a name-calling.

There are only losers in such a situation. It’s much better to consciously consider that the customer is angry at the situation, not you. If you realize that, you will never have to defend yourself! Instead, you better focus on solving the problem. The result: the customer is satisfied and so are you. This is how you turn a bad situation into a win-win situation.

A stingy boss

You really want to follow a course, but if you ask your boss, he immediately points out the budget with a sigh: no money for it. Especially in times of crisis, education is a favorite item to cut back on. You can get angry, play the victim role or start sulking. But you can also put your energy into substantiating your proposal.

Handling Difficult People Guide

If you manage to make clear what the company or your department will gain from having taken that course, you significantly increase the chance of success. And if it doesn’t, you can always consider taking the course at your own expense. It gives you an edge over your colleagues. And if you still don’t like it after a while, you have a good foundation to take a new career leap.

On-the-clock viewers

You have those employees who already check the clock at three o’clock to see if they can go home yet. Or those new assignments invariably refuse with ‘That’s not in my job description’. Very irritating if you are motivated and trying to keep the spirit in your team. Instead of letting it ruin your mood, it’s better to take a confrontational approach. Let your employee know what his attitude means for his promotion opportunities.

Or suggest that he talk to a career counselor to see what kind of work he would prefer. If you don’t like the confrontation and you prefer to be constructive, you could look at how you could change his work so that he DOES enjoy it and feel responsible for his tasks. The examples provided are endless. You can effortlessly recognize yourself, your colleagues, your customers or your boss. With such a detailed manual, there is a solution for every situation. Bring on those annoying people!


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